The plenary, keynote and concurrent educational session presentations are available via the links below.
- Plenary Presentation Watch the Video
By Ramsay Taum Welcome by Aaron Sala - Keynote Presentation Watch the Video
By Andrew Witt - A-1: The Rise of the Heritage Tourist: Why Suntans and Mai Tais are No Longer Enough Watch the Video
By Jerry Agrusa and Frank Haas - A-2: Make Your Heritage Site Stand Out: How to Navigate the Tourism Industry Watch the Video
By Pam Davis and Damon Fairchild - B-1: Great Expectations: What the Heritage Tourist is Looking For Watch the Video
By Andrew Lockwood and John Fleckles - B-2: Creating a Great Heritage Site Experience Watch the Video
By Burl Burlingame and Heather Diamond - C-1: The Bottom Line: How Cultural Experiences Increase Tourism Dollars Watch the Video
By Danny Akaka, Jr. and Peter Shaindlin - C-2: Heritage Site Stewardship Watch the Video
By Spencer Leineweber and Thomas Woods
